Consumer Protection

Consumers rights in the province of Quebec are provided for in comprehensive and strict laws and regulations. Class actions in this field concern defective products, inadequate services, false representations among others. Read more about class actions lead by our team in this field:

Pending Class Actions

Short-term car rentals to young drivers (16 to 24 years old)

In the short-term car rental industry, it is common practice to discriminate against drivers aged 16 to 24 years (hereinafter "young drivers"). Such discrimination against young drivers could be in the form of: (1) charging additional fees, (2) the refusal to lease them certain vehicle models and (3) the outright refusal to lease them any model of vehicle;

Class action against the Société des loteries du Québec (Loto-Québec)

Plaintiff Option consommateurs alleges that Loto-Québec engaged in false or misleading advertising and omitted to inform consumers of material facts concerning Slingo.

Credit Cards (cash advances charges)

Cancellation and restitution of charges for advances of funds and punitive damages.

Bank of Montreal and Citibank Canada Credit Cards (Increasing the Credit Limit and Charges for Exceeding the Limit)

Cancellation and restitution of credit charges, cancellation and restitution of over the limit charges and punitive damages (INCREASING THE CREDIT LIMIT AND CHARGES FOR EXCEEDING THE LIMIT).

Credit Cards (Increasing the Limit and Charging for Exceeding the Limit)

Cancellation and restitution of credit charges, cancellation and restitution of over the limit charges and punitive damages (INCREASING THE LIMIT AND CHARGING FOR EXCEEDING THE LIMIT).

Canadian Tire Credit Cards (cash advance charges)

Cancellation and restitution of charges for advances of funds and punitive damages.

American Express and Citibank Credit Cards (absence of grace period)

Cancellation and restitution of credit charges and punitive damages (no 21 days grace period).

Completed Class Actions

Les Tours Mirabelle Inc. and Cubana Airlines

Action on behalf of all passengers who were on a commercial airline flight. Travelers who were delayed by several hours and for whom many services were not rendered.

Vacances Jet Royal Inc. and Les Tournées Club Select

A class action was instituted with a travel agency for its failure to provide good services to its customers.

Les Tours Mirabelle Inc. and Les Voyages Nolitours

Action on behalf of all travelers who visited Florida when Hurricane Andrew hit Florida and, therefore, could not enjoy their trip.

Class Action Against the AMT - 2009 Commuter Trains Delays

This class action against the AMT (Agence Métropolitaine de Transport) was filed following the events of January and February 2009 where recurring delays were suffered by commuters on the Dorion-Rigaud and Deux-Montagnes lines.

Class Action Regarding 2006 Volkswagen Jetta Electrical Problems

A class action on behalf of owners of 2006 Volkswagen Jetta vehicles for which a wiring harness that goes from the body to the inside of the driver’s door is too short. This design defect causes the sleeves of the wires to crack which causes short circuits affecting electrical accessories and the electrical system.

Maple Leaf (listeriosis)

A national Class action launched against Maple Leaf seeking compensation for victims of listeriosis who contracted the bacteria from Maple Leaf products.

GE Capital Credit Card

Class action to recover illegal late fees paid by variable rate credit card holders.

Consumer Loan

A company who was supposed to find loans for its consumers did not render the services for which it was committed.

Cablevision

An offer for reductions of price to subscribers to Cable TV sewing supplied by Videotron had not been honoured. This offer had been made to the 20 000 members of Housing Cooperatives.

MBNA Canada and RBC Credit Cards

Cancellation and restitution of credit charges and punitive damages (absence of grace period, unilateral credit limit increase, cash advance fees, over the limit fees).

Class Action Against Optimum (Shoppers Drug Mart) in Relation to the Optimum Fidelity Program Unilateral Changes

In July 2010, Pharmaprix (Shoppers Drug Mart) unilateraly modified the Optimum fidelity program, thus reducing the exchange value of already accumulated Optimum points. This class actions aims at cancelling the modifications to the Program and compensating consumers for the incurred losses following this unilateral change. Two other modifications made to the Program in 2008 and 2009 are also added to the class action.

Job Research Service Assistance

Action against fraudulent services offered by a company to help job-seeking consumers.

Funeral Insurance

Funeral service companies and insurers refused to honor insurance contracts for funeral expenses.

Automobile Insurance Contract

The Defendant, an Insurance Company, has become insolvent and unable to fulfill its obligation under Prolonged insurance contracts that I had subscribed.

Ice Storm 1998

During the ice storm in 1998, victims of the storm had no heat, water and electricity, which made their homes uninhabitable. The insurance companies refused to pay additional living expenses such as lodging and food.

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